Years ago, there was a worldwide tendency to adopt ITIL in the IT departments of all organizations, big or small. This, together with the wide adoption (although misunderstood by most) adoption of COBIT led to big and small companies setting up clear pillars, where the focus was on the activity being done, instead of the product or service delivered to the customer.

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Alex Thomae

Personal Blog

Head of IT Operations at Commerz Real

Wiesbaden, Germany